Refund and Return Policy

Welcome to DMT Los Angeles Online Shop’s Refund and Returns Policy page. We prioritize customer satisfaction and are committed to providing a smooth shopping experience. If you’re not completely satisfied with your purchase, please review the following terms to understand our refund and return process.

Refund and Returns Policy Overview

DMT Los Angeles Online Shop offers a flexible refund and returns policy for products that are eligible. Our goal is to ensure that every customer is satisfied with their purchase, and we strive to make returns and refunds as hassle-free as possible.

Return Eligibility

To be eligible for a return, please make sure the following conditions are met:

  • Product Condition: The item must be unused, unworn, and in its original packaging. Products with damage, signs of wear, or removed tags are not eligible for returns.
  • Return Timeframe: Returns must be initiated within 30 days of the purchase date. If more than 30 days have passed, we are unable to offer a refund or exchange.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Note: Certain items, including final sale items, personalized products, and gift cards, are non-returnable.

How to Initiate a Return

To start the return process:

  1. Contact Us: Reach out to our customer service team at info@dmtlosangeles.com with your order number, reason for return, and any relevant details.
  2. Return Authorization: Once approved, you will receive a Return Authorization Number (RAN) and instructions for sending back the item.
  3. Ship the Item: Pack the item securely, include the original receipt and RAN, and ship it to the address provided in the return instructions.

Please note: Customers are responsible for return shipping costs unless the product is damaged or defective.

Refund and Return Policy Refund Process

Upon receiving and inspecting your returned item, we will notify you via email about the status of your refund. If your return is approved, a refund will be processed within 5-7 business days to your original payment method. Processing times may vary depending on your payment provider.

  • Full Refund: For items returned within the eligibility requirements, a full refund will be provided.
  • Partial Refunds: Certain cases, such as items returned beyond the eligible timeframe or those with signs of wear, may qualify for partial refunds at our discretion.

Refund and Return Policy Exchanges

If you wish to exchange an item for a different size, color, or style, please initiate a return and place a new order for the desired product. This ensures quicker processing and helps maintain stock availability for all customers.

Non-Returnable Items

The following items are ineligible for returns or refunds:

  • Personalized or Custom Items: Items that have been customized or personalized to your specifications.
  • Gift Cards: Gift cards and promotional codes cannot be refunded.
  • Final Sale Items: Clearance, discounted, and final sale items are non-returnable.

Refund and Return Policy Damaged or Defective Items

In the event that your item arrives damaged or defective, please contact our customer support team at info@dmtlosangeles.com within 7 days of receipt. Provide your order number, photos of the damage, and a description of the issue. We will work to resolve the problem, either by offering a replacement or issuing a refund.

Late or Missing Refunds

If you have not received a refund after 7 business days from the date of approval:

  1. Check Your Bank Account: Refunds may take time to reflect in your account, depending on your bank.
  2. Contact Your Bank: Some banks have processing times before funds are posted.
  3. Contact Us: If you have checked both and still have not received your refund, please contact us at info@dmtlosangeles.com.

Return Shipping

Customers are responsible for return shipping costs, except in cases where the item is damaged, defective, or incorrect due to our error. We recommend using a trackable shipping method to ensure we receive your return. DMT Los Angeles Online Shop is not responsible for items lost during return shipping.

Refund and Return Policy Updates

We may update our Refund and Returns Policy from time to time. Any changes will be posted on this page with an updated revision date, and we encourage you to review this policy periodically.

Contact Us

For questions or assistance with your return, please contact our customer service team:

Thank you for shopping with DMT Los Angeles Online Shop! We are committed to ensuring your satisfaction and are here to support you with any return or refund needs.